Increasing productivity, improving quality, delighting customers.
Effective process management with strategic customer orientation is the key factor to succeeding as a company in an increasingly complex environment. As a process manager, you act as the central organisational hub for identifying redundancies, eliminating inefficiencies, and exploiting the potential for optimisation. In this seminar, you will gain well-founded expertise in identifying, designing, and optimising processes through a balanced combination of theoretical information about contemporary process management methods as well as in-depth case studies that deal with concrete processes. Agile process management approaches from the fields of lean management and Kanban complement the tried-and-tested methodology, and sustainable anchoring of process management in the company based on a clear understanding of roles rounds out the overall picture. After completing this seminar, you will be well equipped to ensure the effectiveness and efficiency of your business processes, to continuously improve them, and to boost profitability for the long term.
Target group
- (Future) process managers, process owners, and process agents
- TÜV AUSTRIA certification candidates
Structure and subject matter
- Process definition and process management approach
- Process life cycle
- The process map at a glance
- Roles in the process organisation
- The interplay of Kanban/lean management and traditional process management
- Identifying processes
- Process boundaries and context analysis
- Survey mix
- Types of process depictions
- Analysing processes
- Optimizing processes
- Approaches to optimisation
- Defining benchmarks
- Prioritising optimisation measures
- Determining the optimised process (target process design)
- Overview of implementing individual processes
Schedule
- Our training courses are currently only taught in German.
Click here for the German-language PMCC Academy course schedule in Austria.
- Please
click here for more information on tailor-made English-language in-house programmes.
Recommendations for additional seminars
- Process Competence II – Implementing and controlling processes
- Social Competence – Teams and leadership
- Social Competence – Negotiation and decision-making
- Certification as a Process Expert PcE(TÜV A) / Process Practicioner PcP(TÜV A)
All prices per person, exclusive of statutory VAT.
Errors and changes excepted.
Errors and changes excepted.