Introducing processes, establishing improvements, managing companies in a process-oriented way.
Satisfying customer requirements with the highest quality, increasing responsiveness, and improving workflows for optimum cost-effectiveness are crucial factors for success in a dynamic market environment. To achieve this, cross-functional transparency has to be incorporated into established work processes, complexities need to be reduced, and potentials for efficiency identified. In this seminar, you will discover how you can sustainably implement processes in your company and effectively control them using indicative performance metrics. You will learn methods of process monitoring and understand how you can improve processes continuously. With an overview of all the processes operating in your company, you will be in a position to actively respond to inevitable changes, and thus increase transparency, clarity, commitment, and motivation for accomplishing these tasks. After you have completed this seminar, you will have a comprehensive understanding of process management and will be able to accomplish improvements of decisive magnitude for your business.
Target group
- (Future) process managers, process owners
- TÜV AUSTRIA certification candidates
- Basic knowledge from Process Competence I recommended
Structure and subject matter
- Successfully implementing an individual process
- Deriving relevant process metrics
- Process monitoring and controlling
- Continuous improvement process and Kaizen
- Processes at the macro level and creating a process map
- The process framework organisation
- Sustainably anchoring processes in a company
- Dealing with resistance when introducing processes
- Developing process management systems in a company
- Projects and processes
Schedule
- Our training courses are currently only taught in German.
Click here for the German-language PMCC Academy course schedule in Austria.
- Please
click here for more information on tailor-made English-language in-house programmes.
Recommendations for additional seminars
- Social Competence – Teams and leadership
- Social Competence – Moderation and presentation
- Social Competence – Negotiation and decision-making
- Certification as a Process Expert PcE(TÜV A) / Process Practicioner PcP(TÜV A)
All prices per person, exclusive of statutory VAT.
Errors and changes excepted.
Errors and changes excepted.