Process Competence II

academy

Introducing processes, establishing improvements, managing companies in a process-oriented way.

Satisfying customer requirements with the highest quality, increasing responsiveness, and improving workflows for optimum cost-effectiveness are crucial factors for success in a dynamic market environment. To achieve this, cross-functional transparency has to be incorporated into established work processes, complexities need to be reduced, and potentials for efficiency identified. In this seminar, you will discover how you can sustainably implement processes in your company and effectively control them using indicative performance metrics. You will learn methods of process monitoring and understand how you can improve processes continuously. With an overview of all the processes operating in your company, you will be in a position to actively respond to inevitable changes, and thus increase transparency, clarity, commitment, and motivation for accomplishing these tasks. After you have completed this seminar, you will have a comprehensive understanding of process management and will be able to accomplish improvements of decisive magnitude for your business.

Target group

(Future) process managers, process owners
TÜV AUSTRIA certification candidates
Basic knowledge from Process Competence I recommended

Structure and subject matter

Successfully implementing an individual process
Deriving relevant process metrics
Process monitoring and controlling
Continuous improvement process and Kaizen
Processes at the macro level and creating a process map
The process framework organisation
Sustainably anchoring processes in a company
Dealing with resistance when introducing processes
Developing process management systems in a company
Projects and processes

Schedule

Our training courses are currently only taught in German.
Click here for the German-language PMCC Academy course schedule in Austria.
Please click here for more information on tailor-made English-language in-house programmes.